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Frequently Asked Questions

Confident - Control - Choices

Frequently Asked Questions

This question is on the front of every marketing brochure that you have ever seen....a valid question...what makes us your choice?

The best answer is to suggest you try our system and let the technology speak for itself.

Conference Online technology features:

  • No software to install and no special programming or technical skills required
  • No trial period or upfront fees, no long term contracts and your first event setup is complimentary for you, with no obligation.

Our pricing model is designed so that you can focus on the management of your event whilst we focus on your technology requirements.

Take advantage of our online registration technology with extensive features to create rich and engaging event registration forms, giving your registrants the choices they need to interact with your event in the best way possible.

Yes. Conference Online's Users are provided with Choices in every area. All users of our system are entitled to options within their standard registration to add endless Custom Questions, Workshops, Social Events, Tours, Transfers, Accommodation, Flights, Relationships, Exhibitions, Merchandise QR Codes, Reports, Marketing and Accounting.

And we provide complimentary training at all times for both simple and very complex conferences.

Our system is completely customisable. You can define the colour scheme, add branding for the overall site including fully designed banner, and even include graphics for tickets and invoices to give your registrant a booking system that truly looks like it is yours. When your registrant completes their booking they land immediately back on your own website.

The Conference Online system manages your funds on your behalf and automates your conference/event reconciliation. We take the headache out of the accounting and reconciliation of your conference as funds are all collected in a managed trust account on your behalf and every transaction is tracked directly in the system. This automatically forms part of your Event Reconciliation Report.

We can also attach your event to your own bank with funds going direct to your bank daily, if you wish.

Conference Online is built on its own private server and in a highly secure environment. Our system complies with the strictest standards regarding accepting credit cards and our policies ensure your funds and data are secure at all times. With PCI compliant software you can rest assured your registrants' data is secure.

Unlike many other registration systems, your registrants are safe from the torrent of marketing emails that are sent from other systems, immediately after they use a booking system. Your registrants will only receive emails from you, the Organiser, via our system when they make a booking or if you, the Organiser, contact them directly using our email management module.

Conference Online never buys or sells any data bases, unlike some of our competitors.

Yes, our guaranteed uptime is 99.95%

We take support to another level, providing phone and online support for all your conferences/events. We have a Help Desk Team of qualified and experienced event specialists who understand the complexities of managing conferences of any size and complexity.

We recognise that community organisations are increasingly subject to laws and practices that apply throughout the business community such as with Compliance (understanding and managing risks), Workplace Health and Safety, Privacy Laws and Anti-discrimination laws. To be competent and professionally commercially is, of itself, to acknowledge the challenges of the community sector. Conference Online also has an understanding of the not-for-profit sector.

Yes, our design team enables Conference Online to manage all your design and print requirements seamlessly with the assigned Project Manager overseeing all processes. Our Design and Printing Department provides clients with the flexibility to make changes and include additions to the Programs, Abstract Books, Name Badges, Door Signs, and all other marketing material and website, if required.

Conference Online Pty Ltd and MICE Technology Pty Ltd are Australian companies privately owned and are debt free.

There are three Directors, Val Sanders, Michael Chase-Smith and Alexander Gilmore Robertson.

Our Founding Director/CEO has approximately 30 years experience in Event Management and the Travel Industry. Michael Chase-Smith has a similar amount of years experience in technology development and the travel industry. Jock Robertson has 40 years experience as a lawyer and attends to all Conference Online's corporate legal matters to ensure Conference Online's system complies all aspects of the law.

  • Finalist in the Best Emerging Exporter category of the Australian Interactive Media Industry Association (AIMIA) Awards 2003
  • Winner in the Best Emerging Exporter category of the Australian Interactive Media Industry Association (AIMIA) Awards 2005
  • First place in the Commerce section of the Secrets of Australian IT Innovation Competition 2005
  • Queensland State Finalist in the Small Business Champion Awards 2008

Conference Online is proud to be a business partner of Professional Conference Organiser Associaion, and is also a member of Destination Gold Coast